Terms, Conditions & Explanations

Net 30 payment terms are available to all government and public service organizations/institutions in USA and Canada. Net 30 is also available for commercial customers upon approval of credit. Fax your company credit info with PO’s to 403-256-3431. Download a Credit Request Form. (Opens in a new window.)

Due to the high risk of fraud, export orders are accepted on the basis of payment in advance of shipment by bank draft or wire transfer. Credit card orders may be accepted after receipt of the following:

• Your credit card billing statement
• A copy of the front and back of your credit card
• A copy of the front and back of card holders drivers license
• Sorry, your International order cannot be processed until this information is received

We ship weekdays from Monday to Friday. Sorry, no weekend shipping is available.

Saturday delivery is available upon request. Call us with your request to determine availability. Extra charges by the courier will apply.

Items shown with a 'Typical Delivery' of 2-3 days, 4-5 days etc mean that items typically leave our location in that time frame after receipt of order.

Out of stock and backordered items:

• Customer will be advised if item(s) are out of stock or backordered
• Items may be left on order and will be shipped when in stock
• Customer can request split shipments. (ship stock now, balance when it gets in) Multiple shipping fees may apply.

Direct shipments to third party locations are available upon request. Valid Approval of Credit required prior to third party drop ships

Shipping fees cover the cost of carriers, (ex works or warehouse or factory) and do not include duty, brokerage fees, import taxes, VAT, or any other fees that may apply.

Shipping carriers and methods can be agreed upon by the customer and Optimum Energy Products Ltd.

We can ship collect on customer accounts

International shipping costs will be calculated based on total order dimensional weight and destination.

• Shipping from Optimum Energy Products Ltd Canada to US destinations - FedEx International Economy - 2 Day
• Shipping from Optimum Energy Products Ltd to Canadian destinations - Purolator Ground
• Drop shipments from US Suppliers to US customers – UPS Ground
• Customer may provide a courier and their account number for collect shipments if preferred

Terms of Sale

Defective Goods - as per warranty of the manufacturer. Units are to be sent direct to manufacturer.

Contact Optimum Energy Products Ltd for RMA and shipping instructions. (See note below RE: RMA)

All other returns - as per the following and the disclaimer on our quotes:

Requests for refunds or exchanges will be considered up to 14 days from date of purchase.

Any products to be returned must be unopened and in resalable condition. Software is non-returnable. Returns are subject to a minimum 15% restocking fee.”

Customer must pay for shipping costs back to Optimum Energy Products Ltd. Outbound shipping cost will not be credited.

NOTE: A Return Materials Authorization Number (RMA) must be obtained prior to returning any product.

Our offices are open from 7:30AM to 5PM Mountain Time Zone.